FAQs

Terms & Conditions

How do I get started?

Visit RDF's contact page and fill out the contact form.  A questionnaire will then be sent to you with all the information required.  Be detailed and provide photos. 

 

How far in advance do I need to book you before my wedding?

Schedule an appointment as soon as your venue is booked and you know the size of your wedding party and guest count. The typical time frame is usually 12-18 months in advance but sooner if your event is scheduled during peak wedding months.  RDF offers a "save the date" deposit to secure your date while your details are being decided.

How much should I expect to spend?

RDF has a minimum order of $1200.00 but the total depends on you and your individual needs and budget.

Do you travel?

RDF services locations within 25 miles of Sanger, CA and specified venues.

 

Do you offer design samples?

Centerpiece and bouquet samples are included in your package and are required when booking with RDF.

 

Do you provide decorating or other services?

RDF is a florist and can provide limited decorating services at request and at discretion.  It is best to hire a decorating company for complex designs and draping. 

Do you allow customers to DIY parts of event flowers and order premade pieces from RDF?

Should a customer hire RDF for their event, we require that we be the exclusive designer for that event. 

 

Where do you get your flowers?

All supplies are purchased grower fresh from a professional  supplier.

 

Do you use artificial flowers?

No. RDF uses fresh florals only except on special request and at discretion.

 

Do you have a retail location?

RDF is a service only florist specifically providing for special events.  We do not offer retail sales.

 

What is your limit of events per day?

RDF will book 1 event per weekend in order to give our clients our undivided attention and best possible service.

CONSULTATIONS

The first consultation is free and lasts for one hour. An additional consultation with THE FLORIST is available for $25 an hour, with a minimum of one hour. Off site inspections are available by appointment for a $50.00 per hour.   If items or communication is relayed via email, or direct message there are also no fees. If there are any consultation fees accumulated, they will need to be paid for before the flowers are delivered.

 

CANCELLATIONS/DATE CHANGES

Client understands this is a custom order. Contract cancellation must be made in writing or by email. Contract cancellations made before final payment will receive a refund of monies paid, less non-refundable retainer. Cancellations made less than 3 weeks prior to the event date will receive NO refund. Date changes will be allowed in the event that the new date is available and not over booked. Date changes must be made with 6 weeks or more notice. Should THE FLORIST be unavailable for the new date, THE CLIENT forfeits the non-refundable deposit/retainer.

 

PAYMENTS

Deposits to secure your date are due at the time the contract is signed.  $500 or 50% is required and applied to your balance. Deposits are non-refundable.  Final payments are due on the Wednesday 3 weeks prior to your event and will be received up to 5 days late. A late fee of $25 per day will be added to your final payment. On the 5th day an additional $200 convenience fee will be charged. The accrued late fees and convenience fee must be paid or your entire order will be cancelled and payments are forfeited. A $10.00 FEE IS CHARGED TO ALL ONLINE CREDIT TRANSACTIONS.  $50 fee for returned or failed payment.  Payments will then only be accepted in cash.

 

SUBSTITUTIONS

We reserve the right to make substitutions in the event the flowers received are not of the quality suitable, the desired flower was unavailable, or for any other reason could not be obtained. In this case, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.

 

SATISFACTION

Client understands that once the order is made there cannot be changes made to the design. Should THE CLIENT not be completely satisfied with the end product they understand that the day of their wedding there is nothing that can be done by THE FLORIST to change the design or flowers specified in the contract. Client is advised to ask many questions during the booking and contracting process and ask for photos. Should THE CLIENT need to know exactly how the product will turn out they are encouraged to purchase a sample which will be provided at cost. Client is entrusting THE FLORIST with the design of the flowers and know that THE FLORIST at best appeases to THE CLIENTS requests. Client is asked to be reasonable with expectations on color variations.

 

CONDUCT

THE FLORIST behaves in a professional manner at all times and treats THE CLIENT accordingly. THE FLORIST asks that THE CLIENT also respect THE FLORIST and extend the same professionalism. At no time shall either party argue, raise their voice, or otherwise disrespect the other. It is understood that the event planning process is stressful and taxing on THE CLIENT'S emotional state but disrespect will not be tolerated and will result in immediate cancellation of the contract. The retainer will not be returned and should any disrespect occur less than two weeks prior to the event, no amount of payments will be refunded. Should the disrespect occur on the day of the event THE FLORIST reserves the right to maintain custody of the floral products. The Client(s) expressly agree(s) to take best efforts to provide Consultant and staff with safe and appropriate working conditions. In the event of circumstances deemed by either Consultant or a bystander to present a threat or implied threat of injury or harm to Consultant staff or equipment, the Consultant reserves the right to cancel all services remaining under this Agreement and leave the event. At the Consultant’s discretion, the Consultant may enact a three-strike policy. After the first offense, the Consultant will make reasonable efforts to notify the Client(s) or a responsible party. If the Client(s) is/are able to respond to the threatening situation in a reasonable amount of time (maximum of 15 minutes), Consultant shall resume work in accordance with the original terms of this Agreement. If the threatening behavior occurs for a second time, the Client(s) will agree to remove the offending person for the remainder of the event. If the behavior occurs a third time, the Consultant will immediately leave the event. If the Consultant leaves the event early due to any offending behavior, the Client(s) expressly agree to relieve and hold Consultant harmless as a result of incomplete event coverage, or for a lapse in the quality of the Consultant's work, and the Client(s) shall not be entitled to any refunds.

 

EXCLUSIVITY

It is understood that THE FLORIST will act as the sole and exclusive FLORIST for your event. By signing this contract, client agrees that no other person or company, professional or otherwise, shall provide fresh or artificial floral products for client's ceremony or reception without the consent of THE FLORIST.   This includes providing fresh flowers to THE FLORIST.  We use a certified supplier and can only insure and guarantee that product.   Should the florist arrive at the event to find other floral products present which are not approved and listed in the contract the items will need to be removed from the premises before THE FLORIST will deliver the ordered items.  If THE CLIENT refuses to comply THE FLORIST will maintain custody of the floral products.  No refunds will be given.

 

SOCIAL MEDIA

All photos shared on Social Media containing floral product from RDF must be tagged and credit given to RDF.  It is THE CLIENT's responsibility to inform their other vendors of this condition.  Any photos not tagged will be asked to be tagged or removed.  RDF reserves the right to share photos on Social Media received from photographers and other vendors.  In signing this contract you authorize RDF to share photos of any individual participating in the wedding party.

EVENT GUIDE

If flowers are being delivered, a time will be set up for the florist's entry into the venue on the day of the ceremony. Should THE CLIENT wish the FLORIST to remain longer at the venue than is required to deliver/set up, an additional fee of $20.00 per hour will be required and is billable after the event. In the event that client will not be available during flower delivery, client will be responsible for having a designated person meet with THE FLORIST at the location of drop off. This is to ensure that all items are delivered and accounted for. Should the designated person or client be later than 15 minutes to accept the delivery, the delivery person will be instructed to return the flowers to THE FLORIST'S location (Sanger, CA). THE CLIENT will then need to make arrangements to pick up the items at the convenience of THE FLORIST. THE FLORIST will not be responsible of the late start of the event due to the untimeliness of THE CLIENT. If there is any set up on the part of THE FLORIST, it is client's responsibility to clear with the venue coordinator as to what is acceptable, for example, candles, vases, etc... The person delivering the flowers will NOT be held accountable for any damages that may occur if there is not a designated person to sign for and accept delivery. Undesignated persons will be asked to be clear of the set up area as to not interfere with the timeline of THE FLORIST and allow for the event to proceed in a timely manner.

 

FLOWER GUIDE

All flower arrangements will be made no more than two days before the event to ensure freshness and long lasting quality of the flowers. Flowers are kept in water and refrigerated at 38-45 degrees Fahrenheit. Damages, wilting, breakage ect. that may occur after the departure of THE FLORIST is not at fault of THE FLORIST. If the flowers are being picked up at the RDF location, THE FLORIST is not responsible for damages that occur after the flowers leave the premises. Be sure NOT to leave flowers in direct sunlight, a hot vehicle, and best to keep flowers in water or refrigerated if possible till the time of the event. Should the designated person or client be later than 15 minutes to accept the items, THE CLIENT will then need to make arrangements to pick up the items at the convenience of THE FLORIST. THE FLORIST is not responsible for allergic reactions, pin pricks, or damaged clothing. .

2016 RED DOOR FLORIST-SANGER, CA 559.349.7604

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